Refund Policy
Our 30-Day Return Window
At HobbiesNHacks, we want you to be completely satisfied with your purchase. We accept returns within 30 days of the delivery date under the conditions outlined below.
What Can Be Returned
Returns We Accept:
Defective or Damaged Items: Items that arrive damaged, broken, or not functioning properly
Wrong Items: Items that are incorrect (wrong product, size, or color)
Buyer's Remorse: Items you simply changed your mind about (see conditions below)
Return Conditions:
To be eligible for a return, items must meet these requirements:
Returned within 30 days of delivery
In new, unused condition (for buyer's remorse returns)
In original packaging when possible
Include proof of purchase (order number or receipt)
Items We Cannot Accept:
Items returned after 30 days from delivery
Items that show signs of use, wear, or damage caused after delivery (for non-defective returns) Items without proof of purchase
Return Shipping Costs
For Defective, Damaged, or Wrong Items:
We cover the return shipping cost
Contact us first at support@hobbiesnhacks.com for return instructions
For Buyer's Remorse (Change of Mind):
Customer is responsible for return shipping costs
You arrange and pay for return shipping to the address we provide
No Restocking Fees
We do not charge restocking fees for any approved returns.
No Exchanges
We do not offer direct exchanges at this time. If you need a different size, color, or product, please return the original item for a refund and place a new order for the item you prefer.
How to Initiate a Return
Step 1: Contact us within 30 days of delivery
Email: support@hobbiesnhacks.com
Phone: (337) 965-5926
Include your order number and reason for return
Step 2: Wait for return authorization
Our team will review your request (usually within 1-2 business days)
We'll provide return instructions and address if approved
Step 3: Ship the item back
Pack the item securely in original packaging when possible
For defective/damaged/wrong items: We'll provide a prepaid return label or reimburse your shipping costs
For buyer's remorse: You arrange and pay for return shipping
Step 4: Receive your refund
Refunds are processed within 5-10 business days after we receive and inspect the returned item
Refunds are issued to your original payment method
Reporting Defective or Damaged Items
If your item arrives damaged or defective, please report it within 30 days of delivery. We'll need:
Clear photos or video showing the defect or damage
Photos of the product and packaging
Description of the issue
Email this information to support@hobbiesnhacks.com with your order number. We'll respond quickly to make it right with a full refund or replacement.
Lost or Undelivered Packages
If tracking shows your order was delivered but you didn't receive it:
Check with neighbors or household members
Verify the shipping address on your order confirmation
Contact the carrier for more information
If the package cannot be located, contact us at support@hobbiesnhacks.com
For packages that show no tracking updates or remain in transit beyond 45 days, please contact us and we'll investigate with the carrier and work toward a resolution.
Refund Timeline
Once your return is received and inspected:
Refund approval: 1-2 business days
Refund processing: 5-10 business days to your original payment method
Bank/card processing: Additional 3-5 business days (varies by financial institution)
You'll receive an email confirmation once your refund has been processed.
Questions About Returns?
Contact our customer service team:
Email: support@hobbiesnhacks.com Phone: (337) 965-5926
Hours: Monday-Friday, 9 AM - 5 PM CST
HobbiesNHacks 3619 Texas St Lake Charles, LA 70607